Privacy Policy
Effective date: February 20th 2023
Heartless Ink (“us”, “we”, or “our”) operates the Heartless Ink website (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.
We use your data to provide and improve our Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Site to you.
Personal Data: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and usage data
Usage Data: We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2. Use of Data
We use the collected data for various purposes:
- To provide and maintain our Site
- To notify you about changes to our Site
- To allow you to participate in interactive features of our Site when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Site
- To monitor the usage of our Site
- To detect, prevent and address technical issues
3. Data Storage and Security
We take reasonable measures to ensure the protection and security of the personal information you provide on our Site, including through the use of encryption and secure servers. However, we cannot guarantee the security of your data transmitted to our Site, and any transmission is at your own risk. We will not be held responsible for any breach of our security that is beyond our reasonable control.
4. Sharing of Data
We may share your data with third parties only in the ways that are described in this Privacy Policy. We may share your data:
- With service providers that perform services on our behalf
- To comply with applicable laws and regulations
- In the event of a merger or acquisition, in which case your data may be transferred to the acquiring entity
5. Third-Party Links
Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
6. EU Residents
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective.
8. Cookies:
The Heartless Ink website uses cookies to enhance the user experience and provide personalized content. By accessing the website, you consent to the use of cookies. You can disable cookies in your browser settings, but please note that this may affect the functionality of the website.
9. Data retention:
Heartless Ink will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer necessary, we will securely destroy it.
10. Security:
Heartless Ink takes appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee the security of your information transmitted to the website, so any transmission is at your own risk.
11. Privacy:
Heartless Ink is committed to protecting the privacy of our clients and staff. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws. Any personal information collected, used, or disclosed by Heartless Ink will be handled in accordance with our Privacy Policy and applicable privacy laws.
12. GDPR:
If you are an EU resident and provide personal information to Heartless Ink, you acknowledge that your information will be transferred to and processed in Canada, which may have different data protection laws than the EU. By using our services or providing us with your personal information, you consent to the transfer, processing, and storage of your personal information in Canada and any other countries where Heartless Ink operates.
If you have any questions or concerns about our use of your personal information or our GDPR compliance, please contact us at [insert contact details].
13. USA notifications:
The Heartless Ink website is hosted in the USA, Florida. By accessing the website, you consent to the transfer of your personal data to the USA. We comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
14. Changes to the Privacy Policy:
Heartless Ink reserves the right to modify or update this Privacy Policy at any time. We will post the updated policy on the website and indicate the date of the latest revision. By continuing to access or use the website after the changes become effective, you agree to be bound by the revised policy.
15. Questions:
If you have any questions or concerns about the Privacy Policy, please contact us via our site form or by emailing [email protected]
Anti-Discrimination and Hate Speech for Heartless Ink for Client and Staff:
At Heartless Ink, we are committed to providing a safe, inclusive, and respectful environment for all of our staff and clients. We will not tolerate any form of discrimination, hate speech, or actions that promote intolerance towards individuals or groups based on their race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other characteristic protected by law.
All staff and clients are expected to conduct themselves in a professional and respectful manner at all times. Any behavior that is discriminatory, harassing, or otherwise inappropriate will not be tolerated and may result in disciplinary action, up to and including termination of employment or cancellation of services.
Examples of prohibited behavior include, but are not limited to:
- Using derogatory or offensive language towards individuals or groups based on their protected characteristics.
- Engaging in physical, verbal, or written harassment or intimidation.
- Refusing services or employment based on protected characteristics.
- Retaliating against any individual who reports discrimination or harassment.
Any complaints or concerns related to discrimination or harassment should be reported to management immediately. All complaints will be investigated promptly and confidentially. We will take appropriate action to address any confirmed violations of this policy and ensure that those involved are held accountable.
Heartless Ink is committed to maintaining a work and service environment that is free from discrimination and hate speech. We encourage all staff and clients to be mindful of their behavior and actions and to treat everyone with respect and dignity.
